Artificial intelligence has changed the way we work, and it helps automate/speed up many processes. The same thing is valid in the case of customer support. Many AI customer service tools can help streamline and optimize your workflow. But which apps are ideal for artificial intelligence customer service? We made a quick list to help you narrow down what tools might be ideal in this situation.
Why should you consider using artificial intelligence customer service tools?
- AI tools are great at helping you provide 24/7 customer support even without a large team.
- They can be fully customized since you can provide specific answers to queries.
- The AI features will learn based on customer interactions, and thus, they become more effective.
- Additionally, customers obtain faster response times and resolutions.
- Naturally, this also means you’re spending less on customer support since you don’t need to hire as many agents.
- It gives you the means to automate many support-related queries and activities.
These AI customer service tools are very powerful and complex. They can perform automated ticketing, and you also have personalized interactions with humans. Additionally, they have a chatbot and even things like sentiment analysis. All of that adds up to convey a great result and tremendous value.
Customgpt.ai
What makes Customgpt.ai stand out is the fact that it can help you build custom GPTs from your content. You connect the AI to business information, and thus, it becomes easier to offer comprehensive support assistance and help. Additionally, the app offers you a great way to automate around 90% of the support inquiries. Since most inquiries can be solved with existing data, there’s no need to talk with human support.
Plus, Customgpt.ai also has a multitude of exceptional feature sets. It has things like:
- Ticket deflection makes it easy to connect any issue with human support if necessary.
- AI training is very fast, seamless and convenient to do.
- Customgpt.ai offers competitive analysis with automated insights and immediate access to data.
- They offer great engagement analytics and it can help drive conversions in a way that’s powerful and very comprehensive. It also streamlines the pre-sale support.
- Customgpt.ai helps cut research time by up to 90%. It can even help you perform an internal search as well.
Customgpt.ai will cost you $99/month for 10 agents, 1000 queries, 60m words storage capacity, and 3 team members. If you want more, you can opt for the $499/month that raises the number of agents, queries, documents, and agents. There’s also a custom enterprise solution, along with a free, 7-day trial.
Fin from Intercom
Intercom has created a very powerful artificial intelligence customer service tool that offers a human-quality service, and it’s fully adaptable to pretty much any industry. Fin will learn as you go along; it’s highly effective and powerful, not to mention it can help iterate and identify problems. Then, it can help figure out the right solution. All in all, it’s an amazing and very powerful solution everyone should check out.
Some of the popular features for Fin include:
- Generate answers to customers from multiple sources, both internal and external
- It has a knowledge management hub where it stores data and info to deliver personalized answers
- You can choose the tone of voice, and Fin has real-time translation and support for over 45 languages. It’s also possible to set up workflows for Fin.
- Personalization is key; you can set up tasks, personalize answers, and use action templates or perform content targeting.
Fin is designed to work in pretty much any type of industry. It will have basic knowledge at first, but as you provide access to company data and interact with clients, it can provide more consistent results. It’s certainly one of the most dependable ways to perform artificial intelligence customer service. The tool has a great return on investment, and the fact that you can optimize its workflow naturally is what sets it apart.
Fin costs $0.99 per resolution. You can also have a customer support plan called Essential at $29 a month/seat, or you can go for the Advanced and Expert options if you need multiple team inboxes, workflow automation builders, HIPAA support, SSO, and identity management, among many others, which are $85 and $132 a seat respectively. Fin is an interesting solution, it has a good AI engine, but it does need quite a bit of training and supervision. However, it can be a solution to consider if you want AI customer service.
Zendesk AI
Zendesk is very good at bringing in excellent AI solutions that help enhance the platform. Having the ability to integrate AI and ensure you streamline the support experience certainly makes Zendesk stand out of the crowd. The main role of this tool is to help boost team productivity and handle customer inquiries that are easy to manage via the current knowledge base.
Another benefit that comes from Zendesk AI is that it can work at a large scale and it can boost operational efficiency by 15%. Plus, if you have a lot of customers inquiring for help at once, Zendesk AI can help streamline the process and improve its results very fast, a lot quicker than expected.
Features included:
- AI bots can help tackle routine inquiries and automate CS tasks
- Knowledge base suggestions and workflow automation
- Agent macros and assistance
- Third-party tool integration
- Sentiment analysis and predictive analytics
- Ticket routing and intelligent triage
Zendesk AI has great use cases, like automating support for common questions, identifying customer sentiment, and boosting response times. When it comes to pricing, Zendesk AI is a part of the Zendesk suite, but you have to opt for the Suite Team option at $55 if you want to access any of the AI agents.
Salesforce Einstein
When we talk about artificial intelligence customer service, we have to talk about Salesforce Einstein as well. The tool is designed to help ensure you have access to the best solutions and services while streamlining the way customers interact with your customer service. It’s a conversational solution, and it allows you to access out-of-the-box actions to fit your needs.
Additionally, you can extend a unified copilot with clicks. Salesforce Einstein doesn’t really need coding from your side if you want to customize everything. On top of that, it has commerce AI, customer service, and sales AI capabilities. So yes, it goes beyond just being an AI customer service solution. Yet you can use it for that within the premises of Salesforce as well.
Salesforce Einstein features include:
- You get predictive lead scoring and intelligent case classification
- Salesforce Einstein has recommendations for the next best action
- Forecasting and smart email responses are also available
- Intent and sentiment analysis are very effective and detailed
- Customer behavior analytics are readily available
Salesforce Einstein is great for customer retention and forecasting but also assists agents with great ideas and personalization. You can find Salesforce Einstein in the Salesforce Service Cloud Enterprise plans, costing $150/user/month or more. Depending on the Salesforce Einstein add-ons you need, those might require some additional licensing.
Freshdesk Freddy AI
Delivering superior customer service requires a lot of work and attention. That’s why it’s very important to use a good AI customer service tool like Freshdesk Freddy AI. The role of Freddy here is quite easy to understand; it allows you to connect with customers, understand their context and issue, and then provide a solution.
Additionally, Freshdesk Freddy AI helps elevate the response quality, not to mention it can boost the results and ensure admin responsibilities are streamlined as well. It’s a very reliable tool that can set prioritization, it offers easy administration, and it even has quality coaching as well. All of that adds up to enhance the customer experience while ensuring that you have access to an outstanding result and a tremendous return on investment.
Freshdesk Freddy AI features:
- You have access to automated ticket routing and classification
- Ticket trend analytics are available
- They provide self-service suggestions
- Detailed recognition of customer intent
- Auto-suggestions provided from the knowledge base
- Complex SLA management
If you want to access Freshdesk Freddy AI, you will need to go with the Freshdesk Pro plans or higher, which means you have to pay at least $49 a month per agent. That being said, it’s a great artificial intelligence customer service tool. You can use it for enhanced customer support, along with automatization and instant answers from the knowledge base.
Drift
Drift is using AI customer service in a way more directed towards sales. With that in mind, it’s still inherently powerful, and it can give you the means to access all the features you want in a single package. The chat agents powered by Drift use the knowledge base and fully personalize all the conversations. You have a very good buyer experience, and the return on investment is nothing short of exceptional. It also helps provide tremendous attention to detail and ease of use, which is crucial for a chatbot.
Additionally, it helps improve the buying experience, it can help drive qualified leads, and it has artificial intelligence customer service benefits as well. You will be able to learn more about the person sending inquiries, which allows Drift to personalize the conversation based on the needs of that person. It even helps follow the buyer’s journey, as needed.
Drift’s features include:
- Real-time chat with lead-routing capabilities
- It can provide email replies powered by AI
- It seamlessly integrates with CRMs
- You have mobile app access
- Conversation analytics are readily available
- Visitor segmentation and targeting
- Chat to calendar booking feature set
Drift is great for customer service, but it also helps with sales, and that makes it a very reliable AI customer service tool. It’s extremely good; it can provide a wonderful return on investment, and it can boost the sales cycle. Yes, it’s a great combination of lead qualification and conversion-boosting, and it works extremely well. It has custom pricing based on the company size, and usually, these plans are at the enterprise level. It tends to cost around $2500 a year or more.
LivePerson
LivePerson integrates with your systems, and the focus is to help ensure you save time while also addressing customer concerns. It’s a very reliable and truly effective AI customer service tool, while also making it easy to optimize the customer experience. It has great analytics, too, something that can help streamline and improve the support process in more ways than expected.
LivePerson features:
- The AI chatbots have a natural language
- You get real-time translations
- Smart conversation routine
- Screen sharing and co-browsing
- Predictive intent engine
- Sentiment scoring and feedback
If you want to have access to the LivePerson AI features, it will cost you around $799 a month for small businesses. There are also custom options available as well. It’s a great solution because it enhances digital engagement while also saving time for your business.
Conclusion
Clearly, using an AI customer service tool is very useful if you want to improve customer experience while saving resources. These tools have predictive analytics and the ability to integrate knowledge-base data in queries while also saving time for major problems that your human CS team can assist with. Thankfully, there are artificial intelligence customer service tools for any budget, so all you have to do is find the right solution. We highly recommend giving all of these a try if your focus is on streamlining the way you work while conveying an excellent return on investment.